Terms and Conditions

Effective Date: 19 August 2025
Practice Name: Natascha Smith Registered Counsellor PRC 0030350

Welcome to the [Practice Name] website. By accessing or using this site, booking services, or communicating with us, you agree to the following terms and conditions:

1. Professional Services

  • Natascha Smith Registered Counsellor PRC 0030350 provides professional counselling services in accordance with the Health Professions Council of South Africa (HPCSA) guidelines.
  • Counselling is not a substitute for medical, psychiatric, or legal advice. Where necessary, you may be referred to an appropriate professional.

2. Use of Website

  • The content on this website is for general information and does not replace professional counselling advice.
  • While we strive to ensure accuracy, we do not guarantee that information on this site is complete, error-free, or always up to date.
  • By using this site, you agree not to misuse or attempt to disrupt its services.

3. Booking and Payments

  • Sessions must be booked in advance via the contact form, email, or phone.
  • Payment terms (session fees, cancellations, or missed appointments) will be discussed at the time of booking.
  • Missed appointments without notice may still be billed.

4. Confidentiality

  • All counselling sessions are confidential, except where disclosure is legally or ethically required (e.g. risk of harm to self/others, child protection concerns, court orders).
  • Records are stored securely and handled according to the Protection of Personal Information Act (POPIA).

5. Limitation of Liability

  • [Practice Name] will not be held liable for any damages, losses, or injuries arising from the use of counselling services, reliance on website content, or use of online forms.
  • Counselling outcomes cannot be guaranteed, as progress depends on various personal factors.

6. External Links

  • Our website may contain links to third-party sites. We are not responsible for their content, security, or privacy practices.

7. POPIA Compliance

  • By submitting personal information to us, you consent to its collection and use in line with our Privacy Policy and the Protection of Personal Information Act (POPIA).

8. Changes to Terms

  • We reserve the right to update or change these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

9. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa, and any disputes will be subject to the jurisdiction of South African courts.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: nsmith@ineedacounsellor.co.za
📞 Phone/WhatsApp: +27 65 269 2475

⚖️ This document is designed for a professional counselling practice in South Africa.